200M+ Views Double-Digit Sales Lifts AR + Virtual Firsts 35+ Awards Consistent Sales Above Fair Share 200M+ Views Double-Digit Sales Lifts AR + Virtual Firsts 35+ Awards Consistent Sales Above Fair Share
CASE STUDY
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CHALLENGER BRAND: WE POWER CONNECTION, DREAMS, AND EXPERIENCES INTO DEMAND.

Built in-culture framework across the 5-Ps and influencer campaigns, CX, CRM and experiences that connect and convert.

A challenger brand in a highly competitive volatile category with old cable legacy baggage and low brand trust, exacerbated by late entry into streaming and mobile, various mergers, and under-developed among multiculturals, not fully addressed until 2016.

Become culturally-relevant across the Ps. Integrated partnership with client teams and agencies on strategy, segmentation, products, services, offers, and innovation—including developing and launching multicultural products, initiatives and experiences.

Deliver the right product, offer and messaging hierarchy to resonate among key Hispanic and Black family and youth targets leveraging the right passion-point experiences, platforms, and digital spaces––and Hispanic dual-language efforts.

Empower people to live to the fullest by connecting them to their people, passions, culture, content and causes.

Transcultural and Multicultural unique segment work across digital, CRM, acquisition, brand, and multilingual CX—combining influencers, music, sports, passion-points, and real customer stories to connect authentically and convert.

Company Firsts: AR-driven direct mail, virtual productions, livestream concerts, comedy shows, and experiences, influencer ecosystems, 360Âş social activations, partnerships, and company-wide Multilingual Communications Services (MCS] unit.

Multicultural consistently over-indexes in performance.
Record MCM online sales from World Cup and comedy activations.
#SpectrumOneChallenge: 200M+ views and millions retargeted.
35+ awards earned.

STANDOUT WORK

Top-performing campaigns and passion-point experiences with both real customers and influencers like KevOnStage & Tony Baker, Gaby Espino, Ozuna, and Sofia Reyes show the power of cultural authenticity to drive brand, lower funnel, and loyalty impact.

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